Refund policy

At Zimimo, customer satisfaction is our priority! We want you to shop with confidence and enjoy every purchase. If you're not completely satisfied with your order, we're here to help.

Please review our Return & Refund Policy below.

1. Return Policy

We offer a 14-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The product must include its original packaging and accessories.
You must provide proof of purchase or an order number.
The return must be requested within 30 days of delivery.

To start a return, please contact us at zimimo66@gmail.com.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Include:

Your order number.
A description of the issue.
Clear photos of the damaged or incorrect item.

Our customer support team will review your request and help arrange an appropriate replacement, refund, or other resolution.

For confirmed damaged, defective, or incorrect items, Zimimo will cover any required return shipping costs.

3. Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return, including:

Used or damaged products caused by customer misuse.
Personal care or hygiene products that have been opened or used.
Personalized or custom-made items, unless defective.
Gift cards, where applicable.
Products marked as final sale, where permitted by law.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

4. Return Process

To request a return, follow these simple steps:

Email zimimo66@gmail.com with your order number and reason for return.
Wait for our customer support team to review your request.
If approved, we will provide return instructions and the appropriate return address.
Package the item securely and ship it according to the instructions provided.

Please do not send items back without contacting us first.

5. Refund Policy

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method.
We aim to process approved refunds within 6-7 business days.
Your bank or payment provider may require additional time to reflect the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at zimimo66@gmail.com.

6. Return Shipping Costs

Damaged, defective, or incorrect products: Zimimo will cover the required return shipping costs.
Change-of-mind returns: Customers are responsible for return shipping costs unless otherwise stated.
Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

We recommend using a trackable shipping service for returns.

7. Exchanges

If you would like to exchange an eligible product, please contact our support team.

Exchanges are subject to product availability.

If a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at zimimo66@gmail.com.

We will try to accommodate cancellation requests before the order is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. You may request a return after delivery if the item meets our return requirements.